What payment methods do you accept?
We accept American Express, Discover, MasterCard, and Visa. We also accept PayPal.
Do you charge sales tax?
We are required to charge sales tax when shipping to New York, California, Connecticut, Kentucky or Washington.
How much is shipping?
Shipping is $9 flat rate on all domestic orders in the 48 contiguous United States. Free shipping is offered on all orders totaling over $150. A flat rate of $45 will apply to all orders shipping to Alaska, Hawaii or minor US outlying islands.
Where do we ship from?
Our warehouse is in Connecticut. Customers in the northeast can expect their shipments within 1 or 2 business days. Customers on the West Coast can expect their shipments in 4 to 5 business days.
How long will it take to ship my item(s)?
Most orders ship within 48 hours (excluding weekends and holidays) via Fedex Ground or USPS.
Unfortunately, we do not offer expedited shipping at this time.
Can you ship to a P.O. Box?
Unfortunately, we cannot ship to P.O. Boxes. Listing a P.O. Box will delay order processing.
Do you ship internationally?
We do not offer international shipping at this time, but will be launching in Europe and Canada soon.
Where is my order?
You can track your order at anytime by looking up your order status here. Additionally, once your order ships, you will receive an email containing your tracking number which you can track online via the carrier.
If you need additional assistance with tracking your order, contact us and be sure to include your order number.
Where can I find my order number?
Your order number can be found on your shipping confirmation emails. If you've created an account on our website, you can find it there as well.
If you're still having trouble locating your order number, contact us with the email address used to place the order and/or the shipping address and we'd be happy to help you out.
Can I cancel or change my order once it’s been placed?
If you wish to cancel or modify your order, please reach out directly via our contact form or email us at firstname.lastname@example.org. Order cancellation cannot be guaranteed as we pack and ship your item(s) as quickly as possible.
Damaged, Defective, and Mis-shipped Items + Replacement Parts
Did something arrive damaged or defective?
Oh, no! Please reach out to us at email@example.com. Provide your order number, item name or number, and photos illustrating the damaged or defective part. We will issue a replacement as quickly as we can.
What if the wrong item(s) arrived?
Please reach out to us at firstname.lastname@example.org and be sure to include your name, order number, as well as photos of the mis-shipped item(s). We will be happy to resolve all issues and get the correct item(s) shipped out as soon as we possibly can.
Lost something during a move? Did something fall? Our products are designed to last for years but should anything happen, reach out to us at email@example.com. We’ll do our best to fulfill your request. While we carry quite a few replacement parts, please understand that not every request can be fulfilled. In your e-mail, provide as much detail as possible, such as item name (or a link), what is missing or broken, where you bought it, and when.
For replacement parts for items that are purchased some place other than our online store, please first reach out to the retailer where you purchased the item. They likely have replacement/warranty policies that can assist you.