Yamazaki Home – Official Site – Orders + Shipping
Free U.S Shipping Over $150
カスタマーサービス

Customer Service

What payment methods do you accept?
We accept American Express, Discover, MasterCard, and Visa.


Do you charge sales tax?
We are required to charge sales tax when shipping to New York, California, Connecticut, Kentucky or Washington.


Where is my order?
You can track your order at anytime by looking up your order status here. Additionally, once your order ships, you will receive an email containing your tracking number which you can track online via the carrier.

If you need additional assistance with tracking your order, contact us and be sure to include your order number.


Where can I find my order number?
Your order number can be found on your shipping confirmation emails. If you've created an account on our website, you can find it there as well.

If you're still having trouble locating your order number, contact us with the email address used to place the order and/or the shipping address and we'd be happy to help you out.


How long will it take to ship my item(s)?
Most orders ship within 48 hours (excluding weekends and holidays) via UPS Ground or USPS. We don't currently offer expedited options, but hopefully will soon.


Can you ship to a P.O Box?
Unfortunately, we cannot ship to P.O. Boxes. Listing a P.O. Box will delay order processing.


How much is shipping?
Shipping is $9 flat rate on all domestic orders in the 48 contiguous United States. Free shipping is offered on all orders totaling over $150. A flat rate of $45 will apply to all orders shipping to Alaska, Hawaii or minor US outlying islands.


Do you ship internationally?
We do not offer international shipping at this time, but will be launching in Europe and Canada soon.


Can I cancel or change my order once it’s been placed?
If you wish to cancel or modify your order, please reach out directly via our contact form or email us at info@theyamazakihome.com. Order cancellation cannot be guaranteed as we pack and ship your item(s) as quickly as possible.