ORDERS SHIPPING WITHIN 4-5 BUSINESS DAYS
FREE SHIPPING ON ORDERS OVER $150
カスタマーサービス

Customer Service

Payment

What payment methods do you accept? 
We accept American Express, Discover, MasterCard, and Visa. We also accept PayPal and Klarna.

Do you charge sales tax? 
We are required to charge sales tax when shipping to New York, California, Connecticut, Kentucky or Washington.

 

Shipping

How much is shipping? 
Shipping is $9 flat rate on all domestic orders in the 48 contiguous United States.

Free shipping is offered on all orders totaling over $150 (before tax).

A flat rate of $45 will apply to all orders shipping to Alaska, Hawaii or minor US outlying islands.

How long will it take to ship my item(s)? Has Covid-19 impact shipping speeds?
Under normal conditions, most orders ship within 48 hours (excluding weekends and holidays) via Fedex Ground or USPS.

Due to Covid-19, our warehouses have implemented social-distancing measures for the safety of its employees and communities. Due to these extra safety measures, it might take a little longer to ship your order. We expect most packages will ship within 4-5 days after the order is placed (excluding weekends and holidays). While we anticipate this to be on the high-end of our shipping estimates, we cannot assure that all orders will ship out in this timeframe.

We appreciate your patience during this time. Thank you for your understanding!

Where does Yamazaki Home ship from?
We are currently shipping from two warehouses, in Connecticut and Pennsylvania. Once released to the carriers, customers in the northeast can expect their shipments within 1 or 2 business days. Customers on the West Coast can expect shipments to arrive in 4 to 5 business days.

Expedited shipping?
Unfortunately, we do not offer expedited shipping at this time.

Can you ship to a P.O. Box?
Unfortunately, we cannot ship to P.O. Boxes. Listing a P.O. Box will delay order processing.

Does Yamazaki Home ship to Canada? 
We do not offer international shipping at this time, but will be launching in Canada in late 2020-2021.

Does Yamazaki Home ship to Europe? 
In early-2020, our German office opened its online store: https://eu.theyamazakihome.com/. Shipping is only available to addresses in Germany at this time but they are working towards opening up to more neighboring countries throughout 2020.

Order Status

Where is my order? 
You can track your order at anytime by looking up your order status here. Additionally, once your order ships, you will receive an email containing your tracking number which you can track online via the carrier. 

If you need additional assistance with tracking your order, contact us and be sure to include your order number.

Please check spam folders for correspondences from us regarding order updates. To avoid this, consider adjusting email filters to receive all emails from info@theyamazakihome.com.

Where can I find my order number? 
Your order number can be found on your shipping confirmation emails. If you've created an account on our website, you can find it there as well. 

If you're still having trouble locating your order number, contact us with the email address used to place the order and/or the shipping address and we'd be happy to help you out.

Can I cancel or change my order once it’s been placed? 
If you wish to cancel or modify your order, please reach out directly via our contact form or email us at info@theyamazakihome.com. Order cancellation cannot be guaranteed as we pack and ship your item(s) as quickly as possible.

 

Damaged, Defective, and Mis-shipped Items + Replacement Parts

Did something arrive damaged or defective?

Oh, no! Please reach out to us at info@theyamazakihome.com. Provide your order number, item name or number, and photos illustrating the damaged or defective part. We will issue a replacement as quickly as we can.

What if the wrong item(s) arrived?

Please reach out to us at info@theyamazakihome.com and be sure to include your name, order number, as well as photos of the mis-shipped item(s). We will be happy to resolve all issues and get the correct item(s) shipped out as soon as we possibly can.

Replacements Parts?

Lost something during a move? Did something fall? Our products are designed to last for years but should anything happen, reach out to us at info@theyamazakihome.com. We’ll do our best to fulfill your request. While we carry quite a few replacement parts, please understand that not every request can be fulfilled. In your e-mail, provide as much detail as possible, such as item name (or a link), what is missing or broken, where you bought it, and when.

For replacement parts for items that are purchased some place other than our online store, please first reach out to the retailer where you purchased the item. They likely have replacement/warranty policies that can assist you.