A household name in Japan, Yamazaki started as a small, family-run ironing board manufacturer over a century ago. As the needs of our customers evolved, so did we. 

Today, we sell thousands of products which run the gamut from elegant leaning ladders to sleek steel bread boxes. And every year, our in-house team designs a hundred more—providing unique, innovative solutions tailored to the way we live. 

We are universally recognized for bringing simplicity, quality, and intelligent, considered design to everyday items.

In addition to our main headquarters in Japan, we currently have offices in Brooklyn, New York and Düsseldorf, Germany.

We are not affiliated with either the whiskey or flatware brands.

"Yamazaki" just happens to be a common surname in Japan.

Yes, it can, but when storing the cart without wheels, we recommend taking care that the bottom of the cart does not damage the floor.

We have partnered with Afterpay to offer an interest-free installment option at checkout.

Pay for your order in four payments every 2 weeks. Your order will be shipped now. No interest, no additional fees, when you pay on time*.

*You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees may apply. See afterpay.com for complete terms. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license.

We accept the following forms of payment:

• American Express
• Discover
• MasterCard
• Visa

• Afterpay (installments)
• Amazon Pay
• PayPal
• Shop Pay
• Google Pay
• Apple Pay
• Meta Pay

We are unable to accept payment over the phone or through cash.

We ship using UPS Express Saver. We are unable to accept requests for specific carriers at this time.

Most orders will ship within two business days.

We have a warehouse in Brampton, Ontario.

Unfortunately, we cannot ship to P.O. Boxes or CFPO addresses.

Listing one of these addresses may result in delivery delays as we will have to confirm an alternate address.

Our Canada store ships to addresses within Canada only. We do not currently offer international shipping.

For deliveries to the United States, please place your order through our U.S. store:

https://theyamazakihome.com

Customers in Europe can shop through our EU store:

https://theyamazakihome-europe.com

We ship to most locations within Canada; however, we do not ship to PO boxes or military addresses.

Unfortunately, we do not offer expedited shipping at this time.

Your order number can be found on your shipping confirmation email. If you've created an account on our website, you can find it there as well.

If you're still having trouble locating your order number, Contact Us with the email address used to place the order and/or the shipping address and we'd be happy to help you out.

If you wish to cancel or modify your order, please reach out directly via our contact form at the bottom of this page.

Order cancellations cannot be guaranteed as we pack and ship your item(s) as quickly as possible.

Please reach out to us using the contact us form at the bottom of this page.

Provide your order number, item name or number, and a photo of the damaged item.

It will help if you state whether you would like a replacement product or a refund. We will issue replacements as soon as possible.

A considerably low percentage of our items arrive defective. If this is the case with your product, we will certainly replace it!

In many cases, however, it can be resolved with a quick fix during assembly. Please see the following page where many common assembly issues are clarified.

https://theyamazakihome.com/blogs/yamazaki-stories/tagged/assembly

If this doesn't solve your problem, our team is happy to assist you in identifying and resolving any issues.

Please reach out using our Contact Us form if you are having difficulty assembling your product.

If your tracking number shows as delivered, please allow 24–48 hours for the package to arrive.

Carriers often mark packages as delivered early. If after a few days the package still has not arrived, we will certainly work to resolve the issue.

If something was missing from your order, or you received something other than what you ordered, please reach out to us using our Contact Us form with your order number and details of incorrect items, and we will be happy to assist.

If your order arrived with a damaged or missing part, there are instances where we can ship out just that part, free of charge, instead of shipping out an entirely new product. 

Please provide as much detail as possible when submitting your request using our Contact Us form.

• Item name (or a link)
• Color
• Part number(s)
• Quantities required
• Where was the item purchased?
• When was it ordered?
• Shipping address

As much as possible, we will honor replacement part requests from other retailers.

If the part is unavailable and more action is required, we may need to request that you reach out directly to the retailer.

Please contact info-ca@theyamazakihome.com to initiate a return.

Include your Order Number, SKU to return, and reason for return.

You will be provided with a label with which to return your product, and will be refunded the product cost minus a $8.99 CAD return fee once the label has been scanned by the carrier.

Please do not submit returns for the following reasons:

• Damage claims
• Defective products
• Wrong items received

If your return request is outside of these reasons, please submit a request through our Returns Portal.

Due to the volume of submissions, please wait at least 5 business days to hear back about your application.

Please note that our application acceptance rate depends heavily on the campaigns we are running at any given time.

You’ll receive a quarterly payout via PayPal from our influencer management system.

Please reach out to us via our Contact Us form.

Select the Media Inquiries option in the dropdown and provide the requested information. One of our media representatives will reach out to you.

Yes! We offer trade discounts for professionals in a home décor-related field. Please reach out to us using our Contact Us form.

Please provide the requested information after selecting the Wholesale + Trade option in the form.