ORDERS SHIPPING WITHIN 2–4 BUSINESS DAYS
FREE SHIPPING ON ORDERS OVER $150
PLEASE NOTE CARRIERS ARE EXPERIENCING DELAYS DELIVERING SHIPMENTS

Customer Service

Payment

We accept American Express, Discover, MasterCard, and Visa.

We also accept secure payment options, such as PayPal and Klarna.

We are unable to accept payment over the phone or through cash at this time.

We have partnered with Klarna to offer an interest-free installment option at checkout. See product pages for details.

We are required to charge sales tax when shipping to New York, California, Connecticut, Kentucky, or Washington.

Shipping

Shipping is $9 flat rate on all domestic orders in the contiguous United States.

Free shipping is offered on all orders where the product value exceeds $150.

A flat rate of $45 will apply to all orders shipping to Alaska, Hawaii, or minor U.S. outlying islands.

We ship using Fedex.

We are unable to accept requests for specific carriers at this time.

As of September 2020, most orders will ship within two to three business days.

Our warehouses continue to maintain social-distancing protocols for the safety of its employees and communities. This may results in a few delays beyond this 2–3 day window. We appreciate your continued understanding.

We are currently shipping from California.

Unfortunately, we do not offer expedited shipping at this time.

Unfortunately, we cannot ship to P.O. Boxes. Listing a P.O. Box may delay order processing.

Unfortunately, our U.S. store does not offer international shipping at this time.

We do not currently ship to Canada but are scheduled to open a warehouse in Canada in 2021.

In early 2020, our German office opened its online store: Yamazaki Home Europe.
They are currently shipping to the following countries:
Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, and the United Kingdom.

Order Status

You can track your order anytime through your Account page.

Additionally, once your order ships, you will receive an email containing your tracking number which you can track online via the carrier.

Please check spam folders for correspondences from us regarding order updates.

Your order number can be found on your shipping confirmation email. If you've created an account on our website, you can find it there as well.

If you're still having trouble locating your order number, contact us with the email address used to place the order and/or the shipping address and we'd be happy to help you out.

If you wish to cancel or modify your order, please reach out directly via our contact form. Order cancellations cannot be guaranteed as we pack and ship your item(s) as quickly as possible.

Order Issues

Did something arrive damaged?

Please reach out to us and provide your order number, item name or number. State whether you would like a replacement unit or a refund. We will issue replacements as soon as possible.

A considerably low percentage of our items arrive defective. If this is the case with your product, we will certainly replace it!

In many cases, however, it can be resolved with a quick fix during assembly. We're working on providing clearer instructions in English.

Please reach out to our customer support team if you are having difficulty assembling your product.

If your order is marked as Delivered, please allow 24–48 hours for the package to arrive. Carriers often mark packages as delivered early. If it is lost, don’t worry, we will work to resolve the issue as best we can.

If something was missing from your order, please Contact Us using the form below.

Please reach out to us through our contact form, and be sure to include your name, order number, as well as photos of the mis-shipped item(s). We will be happy to resolve all issues and get the correct item(s) shipped out as soon as we possibly can.

Lost something during a move? Screw pack missing?

In many cases, we have replacements available. While we carry quite a few parts, please understand that not every request can be fulfilled.

In your email, provide as much detail as possible, such as item name (or a link), color, what is missing or broken, quantities required, where you bought it, and when.

For replacement parts for items that are purchased some place other than our online store, please first reach out to the retailer where you purchased the item. They likely have replacement / warranty policies that can assist you.

To expedite the process, please submit your best ship-to address where we can direct the part(s) if they are in stock.

Returns

If an item arrives damaged or defective, or you received the wrong products, please see Order Issues section above.

There is no returns service fee at this time.

Please do not initiate a return request for the following reasons:

- Damage claims
- Defective products
- Wrong items received

Please Contact Us below.

All items must be returned in original condition and in the original packaging within 90 days of receipt.

Final sale items are not eligible for returns.

Yamazaki gift cards are not returnable or refundable.

Once your item(s) are approved for return, you will receive a prepaid shipping label via email. 

Please note that the original shipping charges are non-refundable.

We’ll refund your original form of payment within 5-7 business days of accepting your return.

To file, please visit our Returns portal.

Exchanges are handled as returns. We will issue a return label for the original shipment, at which time, another order can be placed for the desired item(s).

Please note that the second shipment will be subjected to our standard shipping rules.

To file, please visit our Returns portal.

Wholesale + Trade Inquiries

Please be prepared to share a bit about your business.

Please reach out to us via our Contact Us form for wholesale inquiries.

Please share some pertinent details about your business at the time of submission.

Yes! We offer trade discounts for professionals in a home décor-related field.

Please reach out to us via our Contact Us form and provide the following information:

1. Details about your business
2. The intended use of our products
3. Whether they are intended for resale
4. The expected volume and frequency of orders

To expedite the process, please register for an account on our site using the email address you wish to place orders with.

Once accepted, we can register that account to our trade program.

We are not accepting new products submissions at this time. All of our products are designed by our in-house design team in Japan. 

Didn’t find what you needed? Contact us.