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Brand

Inspired by “small-space living” in Japan, Yamazaki creates truly unique, ultramodern products that are mindfully designed to make incremental improvements throughout the home and elevate quality of life.

Yamazaki. Home, simplified.

A household name in Japan, Yamazaki started as a small, family-run ironing board manufacturer over a century ago. As the needs of our customers evolved, so did we. 

Today, we sell thousands of products which run the gamut from elegant leaning ladders to sleek steel bread boxes. And every year, our in-house team designs a hundred more—providing unique, innovative solutions tailored to the way we live. 

We are universally recognized for bringing simplicity, quality, and intelligent, considered design to everyday items.

In addition to our main headquarters in Japan, we currently have offices in Brooklyn, New York and Düsseldorf, Germany.

We are not affiliated with the either the whiskey or flatware brands.

"Yamazaki" just happens to be a common surname in Japan.

Payment

First-time customers may receive a 10% discount code, good for their first purchase, by signing up for our newsletter.

Email and SMS sign-ups can be completed by visiting the following link. SMS sign-up is optional.

We typically announce sales and promotions exclusively through our email and SMS channels. Don't miss out!

We accept the following forms of payment:

• American Express
• Discover
• MasterCard
• Visa

• Afterpay (installments)
• Amazon Pay
• PayPal
• Shop Pay

We are unable to accept payment over the phone or through cash.

We have partnered with Afterpay to offer an interest-free installment option at checkout.

Pay for your order in four payments every 2 weeks. Your order will be shipped now. No interest, no additional fees, when you pay on time*.

*You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees may apply. See afterpay.com for complete terms. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license.

Shipping + Delivery

$9 flat-rate shipping on orders between $0.01 and $149.99 throughout the contiguous United States.

Free shipping on orders shipping throughout the contiguous U.S. where the product value exceeds $150.

Please note that the original shipping charges are non-refundable.

We ship using Fedex which may in some instances deliver through USPS.

We are unable to accept requests for specific carriers at this time.

Most orders will ship within two business days.

We are currently shipping from California.

Unfortunately, we cannot ship to P.O. Boxes or APO/FPO addresses.

Listing one of these addresses may result in delivery delays as we will have to confirm an alternate address.

Our U.S. store offers shipping within the contiguous United Statues. Unfortunately, we do not offer international shipping at this time.

Customers in Europe can purchase from our EU store.

We do not currently ship to Canada.

Additionally, Yamazaki Home does not support shipping to the following locations:

• Alaska
• Hawaii
• Minor U.S. outlying islands.

Unfortunately, we do not offer expedited shipping at this time.

Order Status

You can track your order anytime through your Account page.

Additionally, once your order ships, you will receive an email containing your tracking number which you can track online via the carrier.

Please check spam folders for correspondences from us regarding order updates.

Your order number can be found on your shipping confirmation email. If you've created an account on our website, you can find it there as well.

If you're still having trouble locating your order number, Contact Us with the email address used to place the order and/or the shipping address and we'd be happy to help you out.

If you wish to cancel or modify your order, please reach out directly via our contact form at the bottom of this page.

Order cancellations cannot be guaranteed as we pack and ship your item(s) as quickly as possible.

Order Issues

Please reach out to us using the contact us form at the bottom of this page.

Provide your order number, item name or number, and a photo of the damaged item.

It will help if you state whether you would like a replacement product or a refund. We will issue replacements as soon as possible.

A considerably low percentage of our items arrive defective. If this is the case with your product, we will certainly replace it!

In many cases, however, it can be resolved with a quick fix during assembly. Please see the following page where many common assembly issues are clarified.

https://theyamazakihome.com/blogs/references

If this doesn't solve your problem, our team is happy to assist you in identifying and resolving any issues.

Please reach out using our Contact Us form if you are having difficulty assembling your product.

If your tracking number shows as delivered, please allow 24–48 hours for the package to arrive.

Carriers often mark packages as delivered early. If after a few days the package still has not arrived, we will certainly work to resolve the issue.

If something was missing from your order, or you received something other than what you ordered, please reach out to us using our Contact Us form with your order number and details of incorrect items, and we will be happy to assist.

Replacement Parts

Lost something during a move? Did a screw roll under the oven?

Replacement parts for select products can be found here.

If your order arrived with a damaged or missing part, there are instances where we can ship out just that part, free of charge, instead of shipping out an entirely new product.

Please provide as much detail as possible when submitting your request using our Contact Us form.

• Item name (or a link)
• Color
• Part number(s)
• Quantities required
• Where was the item purchased?
• When was it ordered?
• Shipping address

As much as possible, we will honor replacement part requests from other retailers.

If the part is unavailable and more action is required, we may need to request that you reach out directly to the retailer.

Returns + Exchanges

If an item arrives damaged or defective, or you received the wrong products, please see Order Issues section above.

All items must be returned in original condition, in the original packaging within 180 days of placing your order.

There is no returns fee.

• Final sale items are not eligible for returns.
• Gift cards are not returnable or refundable.
• Original shipping charges are non-refundable.

Please visit our Returns Portal to initiate your return.

We will refund your original form of payment within 2-4 business days of receiving your return.

Please do not initiate a return request for the following reasons:

• Damage claims
• Defective products
• Wrong items received

Instead, Contact Us in the above cases.

Exchanges are initiated through our Returns Portal.

You may choose to exchange products for different colors of the same product when generating the return label.

Please note that the second shipment will be subjected to our standard shipping rules.

Please do not submit returns for the following reasons:

• Damage claims
• Defective products
• Wrong items received

If your return request is outside of these reasons, please submit a request through our Returns Portal.

Brand Ambassador Program

Love our products with a passion? Find out more about our brand ambassador opportunities.

US-based content creators who use Instagram, Tiktok, or Youtube are most welcome to Apply Here.

If you have a blog, we would be happy to add set you up with commission links.

Due to the volume of submissions, please wait at least 5 business days to hear back about your application.

Please note that our application acceptance rate depends heavily on the campaigns we are running at any given time.

You’ll receive a quarterly payout via PayPal from our influencer management system.

Media Inquiries

Looking to feature one of our products?

Reach out to us through our Contact Us form to set up affiliate links before your article goes live.

Please reach out to us via our Contact Us form.

Select the Media Inquiries option in the dropdown and provide the requested information. One of our media representatives will reach out to you.

Wholesale + Trade Inquiries

Please be prepared to share a bit about your business.

Please reach out to us using our Contact Us form for wholesale inquiries.

Yes! We offer trade discounts for professionals in a home décor-related field. Please reach out to us using our Contact Us form.

Please provide the requested information after selecting the Wholesale + Trade option in the form.

We are not accepting new product submissions at this time. All of our products are designed by our in-house design team in Japan.

Room for Rewards Loyalty Program

Create-an-account and enter your name, email, and password. It’s free to join.

If you currently have an account or email subscription with us, you’re already enrolled!

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase, that can then be redeemed towards the cost of future purchases or redeemed for free products

There are a variety of ways you can earn additional points. View the full list of perks on our Room for Rewards page.

Nope! You’re all set. Customers with an active account were automatically enrolled. If you have had more than one customer account with us, please note that only one rewards account was created per person.

The Room for Rewards page is your roadmap to all your points and perks. You can access all your info by visiting the Rewards page.

Contact Customer Service and our team will be happy to assist you with merging your accounts.

Sign up is free, and will never cost you anything to earn points.

Simply visit the Room for Rewards page to redeem points for products or you may apply points during checkout for savings.

Higher tiers in the Room for Rewards program earn points at a quicker pace, but 200 points always equals $10 off your next order.

Dreamer – 1 point per $1 spent

Decorator – 1.25 points per $1 spent

Designer – 1.5 points per $1 spent

There are a handful of ways to earn quick points!

- Members receive a sign-up reward for joining
- Sign-up for a birthday reward
- Leave us written, photo, or video reviews
- Like and follow us across social media, including Facebook, Instagram, and Pinterest.

Visit the Room for Rewards page to learn of all the ways you can earn and redeem points.

There are no limits on points!

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc.

To reach each of the three tiers, you must meet the following criteria:

- Dreamer – All you need is an account
- Decorator – you must spend $200 within a year
- Designer – you must spend $400 within a year

As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

When you are signed into your Room for Rewards account, your home page will list all the rewards tiers. Your current tier and perks will be highlighted with a box around it.

When your total spend crosses a tier threshold, you will receive an email welcoming you into the new tier.

Once you are in Decorator or Designer tiers, you will be in that tier for one year from the date you earned it. Make sure to keep coming back to maintain your status (or even move up a tier)!

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account.

If you use your rewards toward a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded on your credit card and the $10 reward credit will be deposited back into your rewards account.

In the Decorator or Designer tiers, you will occasionally receive access to exclusive sales that the public won’t receive! On top of that, for other sales, you may receive an alert a day in advance, giving you first dibs on the most popular items.

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points.

If you have done this in error, contact Customer Service and we’d be happy to help apply your points to your account.

You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

There may be delays in our systems and points could take anywhere from minutes to several hours to appear in your account. In most cases, they should be updated within moments.

- Try to refresh your browser.
- Try to log out and then back into your account.

However, if you feel like you have earned points but they are not showing up in your account, please try the two steps outlined below.

Check your “Rewards History” in your Account page to see if the points were added.

If you still feel like your points balance is not accurate, please contact Customer Service.

We are sorry to hear that.  There are a couple of scenarios that could have triggered the error message. 

- Check to see if a valid email address was entered
- Separate multiple email addresses with commas

If you are still having problems using the email referrals submission form, you can also simply share your unique referral link through Facebook, Twitter, or Messenger to receive credit.

Please contact Customer Service if you need further assistance.

We greatly appreciate you sharing the gift of happy home harmony with your friends!

Referred friends must be a first-time customer in order for both of you to receive the referral rewards. Additionally, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there.

A discount code, good for $15 off your next order of $75 or more, will be sent to your inbox once anyone using your referral link places an order over $75.

You can also check your “Rewards History” to see a list of any points that you have received for referrals.

Add your birthday under the “Ways to earn points” section on the Room for Rewards page.

On your birthday, we’ll be sure to send you something special to help you celebrate the big day! The higher your tier, the bigger the present!

Happy Birthday!

In order for you to receive your birthday bonus on your birthday, you must register your birthday under the “Ways to earn points” section on the Room for Rewards page at least 30 days prior to your birthday. 

If your birthday happens to fall between the day that you registered and the 30-day waiting period afterwards, you will still receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up. 

All successive birthday bonuses will be emailed to you on your birthday. 

Please contact Customer Service if you need further assistance.

To redeem your points at checkout, use the slider directly above your cart total to choose the amount you would like to apply, then click the "APPLY" button.

Rewards points can be redeemed during checkout. Before checking out, please ensure that you are signed into your account.

You must have a minimum balance of at least 200 points each time you would like to make a redemption, and points must be redeemed in increments of 100 points beyond the initial 200-point threshold.

You may also redeem points for free products using the module at the very bottom of the Room for Rewards page.


These products are typically heavily discounted and will be on rotation.

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