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Jump to:
  • Brand

  • Payment

  • Shipping + Delivery

  • Order Status

  • Order Issues

  • Replacement Parts

  • Returns + Exchanges

  • Brand Ambassador Program

  • Media Inquiries

  • Wholesale + Trade Inquiries

Brand

Inspired by “small-space living” in Japan, Yamazaki creates truly unique, ultramodern products that are mindfully designed to make incremental improvements throughout the home and elevate quality of life.

Yamazaki. Home, simplified.

A household name in Japan, Yamazaki started as a small, family-run ironing board manufacturer over a century ago. As the needs of our customers evolved, so did we. 

Today, we sell thousands of products which run the gamut from elegant leaning ladders to sleek steel bread boxes. And every year, our in-house team designs a hundred more—providing unique, innovative solutions tailored to the way we live. 

We are universally recognized for bringing simplicity, quality, and intelligent, considered design to everyday items.

In addition to our main headquarters in Japan, we currently have offices in Brooklyn, New York and Düsseldorf, Germany.

We are not affiliated with the either the whiskey or flatware brands.

"Yamazaki" just happens to be a common surname in Japan.

Payment

First-time customers may receive a 10% discount code, good for their first purchase, by signing up for our newsletter.

Email and SMS sign-ups can be completed by visiting the following link. SMS sign-up is optional.

We typically announce sales and promotions exclusively through our email and SMS channels. Don't miss out!

We accept the following forms of payment:

• American Express
• Discover
• MasterCard
• Visa

• Afterpay (installments)
• Amazon Pay
• PayPal
• Shop Pay

We are unable to accept payment over the phone or through cash.

We have partnered with Afterpay to offer an interest-free installment option at checkout.

Pay for your order in four payments every 2 weeks. Your order will be shipped now. No interest, no additional fees, when you pay on time*.

*You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees may apply. See afterpay.com for complete terms. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license.

We are required to collect tax from the following states:

AZ, CO, DC, GA, HI, IL, IN, KS, MA, MD, ME, MI, MN, NC, NE, NJ, NV, NY, OH, PA, RI, SC, TX, UT, VA, VT, WI, and WY.

Shipping + Delivery

$9 flat-rate shipping on orders between $0.01 and $149.99 throughout the contiguous United States.

Free shipping on orders shipping throughout the contiguous U.S. where the product value exceeds $150.

Please note that the original shipping charges are non-refundable.

We ship using Fedex which may in some instances deliver through USPS.

We are unable to accept requests for specific carriers at this time.

Most orders will ship within two business days.

We are currently shipping from California.

Unfortunately, we cannot ship to P.O. Boxes.

Listing a P.O. Box may result in undeliverable packages that get returned to our warehouse.

Our U.S. store offers shipping within the contiguous United Statues. Unfortunately, we do not offer international shipping at this time.

Additionally, Yamazaki Home does not support shipping to the following locations:

• Alaska
• Hawaii
• Minor U.S. outlying islands.

We do not currently ship to Canada but are actively working to open a warehouse sometime in the near future. The plans have been delayed due to Covid-19.

To sign up to be notified of our Canadian store opening, Sign-Up Here.

In early 2020, our German office opened its online store: Yamazaki Home Europe.

Unfortunately, we do not offer expedited shipping at this time.

Order Status

You can track your order anytime through your Account page.

Additionally, once your order ships, you will receive an email containing your tracking number which you can track online via the carrier.

Please check spam folders for correspondences from us regarding order updates.

Your order number can be found on your shipping confirmation email. If you've created an account on our website, you can find it there as well.

If you're still having trouble locating your order number, Contact Us with the email address used to place the order and/or the shipping address and we'd be happy to help you out.

If you wish to cancel or modify your order, please reach out directly via our contact form at the bottom of this page.

Order cancellations cannot be guaranteed as we pack and ship your item(s) as quickly as possible.

Order Issues

Please reach out to us using the contact us form at the bottom of this page.

Provide your order number, item name or number, and a photo of the damaged item.

It will help if you state whether you would like a replacement product or a refund. We will issue replacements as soon as possible.

A considerably low percentage of our items arrive defective. If this is the case with your product, we will certainly replace it!

In many cases, however, it can be resolved with a quick fix during assembly. We're working on providing clearer instructions in English. In the meantime, our team is happy to assist you in identifying and resolving any issues.

Please reach out using our Contact Us form if you are having difficulty assembling your product.

If your tracking number shows as delivered, please allow 24–48 hours for the package to arrive.

Carriers often mark packages as delivered early. If after a few days the package still has not arrived, we will certainly work to resolve the issue.

If something was missing from your order, please reach out to us using our Contact Us form.

Please reach out to us using the Contact Us form and provide the following details:

• Full name
• Order number
• Photos of the mis-shipped item(s).

We will be happy to resolve all issues and get the correct item(s) shipped out as soon as we possibly can.

Replacement Parts

Lost something during a move? Did a screw roll under the oven?

In many cases, we have replacements available. While we carry quite a few parts, please understand that not every request can be fulfilled.

Please provide as much detail as possible when submitting your request using our Contact Us form.

• Item name (or a link)
• Color
• Part number(s)
• Quantities required
• Where was the item purchased?
• When was it ordered?
• Shipping address

As much as possible, we will honor replacement part requests from other retailers. If the part is unavailable and more action is required, we may need to request that you reach out directly to the retailer.

Returns + Exchanges

If an item arrives damaged or defective, or you received the wrong products, please see Order Issues section above.

All items must be returned in original condition and in the original packaging within 90 days of placing your order.

• Final sale items are not eligible for returns.
• Gift cards are not returnable or refundable.
• Original shipping charges are non-refundable.

Please visit our Returns Portal to initiate your return.

Please do not initiate a return request for the following reasons:

• Damage claims
• Defective products
• Wrong items received

Instead, Contact Us in the above cases.

There is no returns fee at this time.

We will refund your original form of payment within 2-4 business days of receiving your return.

Exchanges are initiated through our Returns Portal. Variants of the item to be returned can be selected for exchange when generating the return label. Please note that the second shipment will be subjected to our standard shipping rules.

Please do not submit returns for the following reasons:

• Damage claims
• Defective products
• Wrong items received

If your return request is outside of these reasons, please submit a request through our Returns Portal.

Brand Ambassador Program

Love our products with a passion? Find out more about our brand ambassador opportunities.

US-based content creators who use Instagram, Tiktok, or Youtube are most welcome to Apply Here.

If you have a blog, we would be happy to add set you up with commission links.

Interested in becoming a brand ambassador? Apply Here.

Due to the volume of submissions, please wait at least 5 business days to hear back about your application.

Please note that our application acceptance rate depends heavily on the campaigns we are running at any given time.

You’ll receive a quarterly payout via PayPal from our influencer management system.

Media Inquiries

Looking to feature one of our products?

Reach out to us through our Contact Us form to set up affiliate links before your article goes live.

Please reach out to us via our Contact Us form.

Select the Media Inquiries option in the dropdown and provide the requested information. One of our media representatives will reach out to you.

Wholesale + Trade Inquiries

Please be prepared to share a bit about your business.

Please reach out to us using our Contact Us form for wholesale inquiries.

Yes! We offer trade discounts for professionals in a home décor-related field. Please reach out to us using our Contact Us form.

Please provide the requested information after selecting the Wholesale + Trade option in the form.

We are not accepting new product submissions at this time. All of our products are designed by our in-house design team in Japan.

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